| Some people are lucky enough to be born leaders. In | | | | Frequency of reporting will depend on the key |
| reality, these people are in the minority. The good | | | | performance indicators. Ideally, information on key |
| news is that leadership skills can be learnt and with | | | | results should be available daily for each employee |
| practice people who are process orientated can be | | | | and work group, and reporting ought to be available |
| highly effective leaders. | | | | weekly. |
| We can mourn the fact that sound decision making | | | | 2. Specify critical behaviours |
| and problem solving that lead to creative leadership | | | | The precise actions that employees take during the |
| are not often evident in formal education. But it's not | | | | course of their work determine their results. There are |
| often until a person is in the work place and in the | | | | specific actions in all jobs that high-performing |
| environment where leadership is essential that the skill | | | | employees consistently perform. It is these behaviours |
| development is relevant. | | | | that you need to identify and communicate on a daily |
| Like any skill the more you practice it the better you | | | | basis. |
| will become. Malcolm Gladwell has recently written | | | | 3. Reinforce behaviours |
| Outliers which looks at the 10,000 hour rule. In a nutshell | | | | Effective frontline leadership relies on positive |
| if you practice at anything for 10,000 hours you will | | | | reinforcement to get the best performance. It is the job |
| become an expert. If you look at how much | | | | of frontline leaders to strengthen critical work |
| professional athletes and musicians dedicate to | | | | behaviours that get the best results. Voluntary, specific |
| practice, and it's no fluke they have got to the top of | | | | and immediate positive reinforcement several times |
| their various fields. | | | | each week is the single most effective driver of |
| In frontline leadership what are the skills you should you | | | | employee performance. |
| be practicing daily, so you can begin to build your hours | | | | These are the three skills that I suggest putting at the |
| and gradually become better and better? | | | | top of your list to start to incorporate into your daily |
| 1. Measure key results | | | | activity to practice, practice, practice. When you start |
| Key results need to be identified and tracked, reported | | | | to get a good hold of these, and as these become a |
| and reviewed frequently. To implement this | | | | habit to practice, it is time to incorporate more frontline |
| successfully, the key results measured for each | | | | leadership skills. |
| employee and work group must be perceived as fair. | | | | |
